Posts tagged ‘business owners’
How We Make Them Feel
For my business owner friends, have you ever had a client who arrived late to their appointment with you? How did you make them feel? That was my story recently. I had a wonderful massage and nail service planned and got caught in traffic. Ugh… I probably needed to leave 20 minutes earlier. ¡Ay Caramba (good grief), I missed 20 minutes of my relaxing massage, but the masseuse was kind, warm and inviting. The massage was wonderful and life was wonderful. I went happily on to my next service which was a nail repolish and the nail tech wouldn’t talk to me at all except to tell me that they are normally very busy on Fridays. Blah, blah, blah. Oh my God, I felt like I was 10 years old again, being chastised by my mother. Yes I was late and in the beauty business, the entire day is hijacked with one late client. I get it! But honestly I would have preferred to have been rescheduled to another time than to be given the silent treatment.
As a business owner, I learned a valuable lesson from that experience: How you treat your customers is what they remember forever. If they have done something that you have issues with, like show up late, fit them in (with a smile) or reschedule them. By no means, treat them or let your employees chastise them with a disapproving attitude.
What do you think?
C. Lynn Williams
Founder & Creator of Finding SuperWoman
Click here if you want to know more
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