How We Make Them Feel
April 8, 2016 at 5:35 pm 1 comment
For my business owner friends, have you ever had a client who arrived late to their appointment with you? How did you make them feel? That was my story recently. I had a wonderful massage and nail service planned and got caught in traffic. Ugh… I probably needed to leave 20 minutes earlier. ¡Ay Caramba (good grief), I missed 20 minutes of my relaxing massage, but the masseuse was kind, warm and inviting. The massage was wonderful and life was wonderful. I went happily on to my next service which was a nail repolish and the nail tech wouldn’t talk to me at all except to tell me that they are normally very busy on Fridays. Blah, blah, blah. Oh my God, I felt like I was 10 years old again, being chastised by my mother. Yes I was late and in the beauty business, the entire day is hijacked with one late client. I get it! But honestly I would have preferred to have been rescheduled to another time than to be given the silent treatment.
As a business owner, I learned a valuable lesson from that experience: How you treat your customers is what they remember forever. If they have done something that you have issues with, like show up late, fit them in (with a smile) or reschedule them. By no means, treat them or let your employees chastise them with a disapproving attitude.
What do you think?
C. Lynn Williams
Founder & Creator of Finding SuperWoman
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Entry filed under: caring, feelings. Tags: attitude, business owners, clients, customers, feelings, Finding SuperWoman, guests, lessons, sales killers, silent treatment.
Staying Sane While Raising Your Teens 
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Oladele Oguntimehin (@yewendy2001) | April 10, 2016 at 6:28 pm
Yes that’s true. Businesses need to treat their customers with respect and dignity after all without them the business does not progress. Well, as in life people will always be people. You cannot predict them. One of their staff treated you well the other did not. At times we just have to try and give them benefit of doubt maybe she had her own issue. If it continues, l think you can let the management know.